Who to contact, and how fast you'll hear back.
Two kinds of questions come up: about using Bear Loan, and about a loan you've signed. They go to different places. Pick yours below and you'll reach the right person first time.
Where to go
Applying, offers, your data, the website
- Status of a request
- Which products are in my state
- Privacy requests and opt-outs
- Reporting a fake site or call
Payments, due dates, payoff, hardship
- Change a payment date
- Payoff amount or early payment
- Extended payment plan
- Statements and tax forms
What to expect when you email
Within 2 business hours
Average first reply during support hours. Overnight and Sunday emails are answered first thing.
A named person
You'll get a reply from a support team member with their first name — not a bot, not a ticket number only.
We'll never ask for
Your online banking password, a payment to "release" funds, or gift cards. If an email asks, it isn't from us.
Support FAQ
I have a question about my loan — who do I contact?
The lender named on your signed agreement services the loan: payments, due dates, payoff amounts and hardship plans. Their phone and email are on the agreement and in the first-payment notice. If you can't find them, email us with your request reference and we'll point you to the right place.
I applied but haven't heard back
Most decisions arrive within minutes by email and on screen. Check spam, then email support with the email address you applied with. If no lender could make an offer, you'll have received that message too.
I want to cancel my request
If you haven't signed an agreement, there's nothing to cancel — simply don't accept an offer. If you've signed, contact the lender; some states allow next-business-day rescission.
How do I update my bank account or email?
Before signing: submit a new request with the correct details. After signing: contact your lender directly; we can't change details on a funded loan.
Someone called claiming to be Bear Loan and demanded payment
That wasn't us. We never call to demand money or ask for gift cards, wire transfers or crypto. Hang up, keep the number, and email us so we can report it.
How do I request my data or opt out of sharing?
Use the Do Not Sell My Information page, or email privacy requests to [email protected] with 'Privacy request' in the subject.
Still need a hand?
Email support and a person replies within two business hours.